Search
Close this search box.
Search
Close this search box.
Search
Close this search box.

Breaking the Vicious Cycle in IT Operations using an Agile/Kanban Recipe

Facebook
Twitter
LinkedIn
Pinterest
WhatsApp

IT support organizations, as the name applies, are business enablers that achieve success by providing business customers the services they need, when they need it, and at a cost that is affordable to the organization. In the past 20 years, as companies grew, we have seen that many IT organizations have become a nest of complex processes, distributed environments, long delays, and ever-decreasing customer satisfaction. The IT service organizations have become complex to manage, over-bureaucratized, and expensive to operate all under the umbrella of reduced costs.

By taking key ideas from leading methodologies such as ITIL, LEAN, TOC, Agile & Kanban, we can break the cycle and bring back sanity and simplicity to the over-complex world of IT Services. Focusing on customer satisfaction, visualized management, self-managing teams, flow, and transparency, the new IT Services model will enable a reduction in management overhead, reduce the costs of waste, improve cycle time and allow the team to focus on what they do best, bring value to the organization.

Lecturer’s short Bio:
Tal Aviv is a 15 years veteran of the IT Service Management and entertainment industries. In his recent roles, Tal served as a Service Delivery Manager for companies such as Disney and Accenture where he worked to establish better-operating procedures in IT services using key ideas from methodologies such as ITIL, LEAN, and TOC. In parallel, Tal lectured at the California State University Northridge in the Engineering management graduate program where he helped professional engineers to become better managers.

Tal holds a Master’s degree in Engineering Management and a bachelor’s degree in Computer Science and is a member of TOCICO. Tal received several certificates including ITIL, and LEAN Operations, and has participated in numerous training sessions in TOC, Six Sigma, Project management, Scrum, kanban, and Agile.

Tal relocated to Israel in the summer of 2010 where he continues his passion for process improvement and helping organizations achieve their potential.

Subscribe for Email Updates:

Categories:

Tags:

Product Ownership
Sprint Iteration
Agile Assembly Architecture
IT Operations
QA
Engineering Practices
Slides
DevOps
Operational Value Stream
Kaizen Workshop
ATDD
Agile Development
Scrum With Kanban
Agile Marketing
Professional Scrum Product Owner
Principles of Lean-Agile Leadership
Sprint Retrospectives
Kanban Kickstart Example
Scrum Master Role
Webinar
System Team
Lean-Agile Budgeting
What Is Kanban
Agile Mindset
Story Slicing
Change Management
Nexus
Accelerate Value Delivery At Scale
Hybrid Work
Agile Project Management
Atlaassian
Perfection Game
RTE
Program Increment
Pomodoro Technique
AgileSparks
Kanban Basics
Agile
Lean Agile Management
Portfolio for Jira
Certified SAFe
Lean Agile
PI Objectives
Continuous Delivery
Agility
Nexus and SAFe
Tools
Scrum Values
Continuous Planning
Introduction to ATDD
Keith Sawyer
Effective Agile Retrospectives
Presentation
Scrum.org
Lean Software Development
A Kanban System for Software Engineering
Entrepreneurial Operating System®
RSA
PI Planning
Agile Techniques
Agile Delivery
Nexus and Kanban
Built-In Quality
Lean and Agile Techniques
Scrum Master
Lean Startup
SAFe Release Planning
Managing Projects
Business Agility
Quality Assurance
Continuous Integration
WIP
Value Streams
GanttBan
BDD
Systems Thinking
LPM
Agile in the Enterprise
Atlassian
Agile Outsourcing
LAB
Sprint Planning
System Integration Environments
Acceptance Test-Driven Development
Nexus vs SAFe
Agile Program
Agile Project
Product Management
Daily Scrum
SPC
ARTs
Professional Scrum with Kanban
Kanban Game
LeSS
Development Value Streams
Spotify
Scrum and XP
Risk-aware Product Development
Video
Agile Risk Management
Large Scale Scrum
Agile Basics
SAFe DevOps
Software Development
Kanban 101
Iterative Incremental Development
Agile Testing Practices
speed at scale
Continuous Improvement
Implementing SAFe
Covid19
Code
Jira admin
An Appreciative Retrospective
Team Flow
Lean Agile Basics
lean agile change management
Agile Product Development
Agile Games
Enterprise DevOps
ATDD vs. BDD
Planning
Agile Israel
Achieve Business Agility
AI
Agile Release Management
Tips
ROI
Certification
chatgpt
Agile Release Planning
Agile India
EOS®
Professional Scrum Master
Lean Budgeting
Amdocs
Software Development Estimation
speed @ scale
Risk Management on Agile Projects
Applying Agile Methodology
User stories
Agile and DevOps Journey
Releases Using Lean
The Kanban Method
Manage Budget Creation
Artificial Intelligence
Lean Agile Organization
NIT
Jira
Coaching Agile Teams
Kanban
Limiting Work in Progress
Implementation of Lean and Agile
Rapid RTC
Introduction to Test Driven Development
SAFe
Frameworks
Scaled Agile Framework
Lean Agile Leadership
Risk Management in Kanban
Scrum Primer
agileisrael
Elastic Leadership
Self-organization
Kaizen
ScrumMaster Tales
Release Train Engineer
Legacy Code
System Archetypes
ALM Tools
Managing Risk on Agile Projects
Agile Community
Agile for Embedded Systems
AI Artificial Intelligence
Agile Product Ownership
POPM
Scrum Guide
Agile Israel Events
The Agile Coach
Test Driven Development
Agile Contracts Best Practices
predictability
Games and Exercises
Legacy Enterprise
Lean Risk Management
ART Success
Agile Exercises
Reading List
Continuous Deployment
TDD
Jira Cloud
Process Improvement
Scrum
Advanced Roadmaps
Agile Games and Exercises
Lean-Agile Software Development
SA
Lean and Agile Principles and Practices
Nexus Integration Team
RTE Role
AgileSparks
Logo
Enable registration in settings - general

Contact Us

Request for additional information and prices

AgileSparks Newsletter

Subscribe to our newsletter, and stay updated on the latest Agile news and events

This website uses Cookies to provide a better experience
Shopping cart