The Scrum Master’s role has become one of the most important and challenging roles in modern organizations since they act as the main interface between top management and the teams that actually produce and deliver the company’s value to the customer.

Because of the position as an interface between top management and the teams, the SM’s professionalism has an actual impact on the team’s performance and on the actual value, the organization is able to deliver.

The 3 main aspects of the SM’s roles are:

• The SM’s service to the teams
• The SM’s service to the Product Owner (PO)
• The SM’s service to the company

The SM’s service to the teams

High-performing teams are one of the main forces of successful companies, initiating innovation and creating value for the company.

The Self Organization of a team is a major attribute for maximizing this value and the SM’s role is to create the environment, protect and improve this self-organization of the teams.

The SM service to the Product Owner (PO)

As the person accountable for maximizing the value of the product, the PO has a significant impact on the team’s delivery and the product’s quality.

Helping the PO to adopt the Scrum and Agile concepts is an important service that the SM should give the PO.  The transparency, refinement of the Product’s Backlog and focus on value-driven development are important aspects of this service.

The SM’s service to the company

The SM as a Change Agent is accountable for ensuring everyone understands Scrum and Scrum values. Understanding and adopting the 5 Scrum Values will Help the SMs to achieve their mission and lead the change in the entire organization.

Understanding the SM’s role and all the aspects of the services they are required to provide will help improve the SM’s positioning and leadership in the organization.